Website Design And Hosting Service Agreement

This is a legal document.  All MetroConnects Web Design and Hosting ("MetroConnects") customers are bound by it!  (PLEASE READ IT!)

In order to make sure our systems run smoothly, MetroConnects has to set and enforce rules. These rules are here to protect our customers!

You must read and agree to all terms in this document before using our services. By using or continuing to use MetroConnects services, you are automatically agreeing to the terms of this document!

What is this?

The agreement below is a legal agreement between MetroConnects and all of our customers. If you use any service provided by or affiliated with MetroConnects, you are legally bound by this agreement. Read it carefully before signing up and ensure that you understand and agree to all parts. Use of our services implies agreement with this contract!



Any questions regarding this agreement should be sent to MetroConnects's sales department prior to signing up for service.


Service Agreement

Last Updated: Last modified June 14th, 2017


THIS AGREEMENT (“Agreement”) is made and effective as of the date of acceptance, by and between you ("Client") and MetroConnects.

WHEREAS, MetroConnects owns, distributes and provides various products and services for conducting business on the Internet including: billing, shared web hosting, cPanel licensing, and the MetroConnects family of services (i.e. web design, website maintenance, graphic design, content creation, and etcetera) (hereinafter collectively referred to as the "Services").

WHEREAS, Client desires to utilize some or all of the Services to develop, enhance or maintain Client's business and/or presence on the Internet.

NOW THEREFORE, in consideration of the mutual promises set forth herein, the parties hereto agree as follows:

1. MetroConnects Hosting Services

​MetroConnects agrees to provide to Client the Services agreed upon between MetroConnects and Client as selected by Client in MetroConnects's customer database that is specified at


2. Payment And Invoicing

2.1 In consideration of the performance of the Services, Client shall pay MetroConnects quarterly in advance the amount set forth in MetroConnects's customer database as such records are amended from time to time for the Services during the term of this Agreement.

2.2 Client shall receive a confirmation letter via e-mail at the time Client contracts for the Services, which shall confirm the fees payable to MetroConnects. Thereafter, Client shall receive a quarterly billing statement for the upcoming month. The quarterly billing statement shall indicate any changes in fees, which fees shall become effective upon thirty (30) days' notice as set forth in Section 2.4 herein.

2.3 Client is responsible for all activities and charges resulting from Client's use of the Services. Client agrees to pay all fees, bandwidth charges, connect time charges, surcharges, and other charges incurred by Client and set forth in the quarterly billing statement. Client acknowledges that no refunds will be given by MetroConnects in the event that Client's account is terminated by MetroConnects or Client mid-term. In the event of a breach of security, Client will remain liable for any unauthorized use of the Services until Client notifies MetroConnects by sending an e-mail with account information to "sales @".

2.4 MetroConnects reserves the right to change fees, surcharges, quarterly membership fees or to institute new fees at any time. In addition, MetroConnects may institute special trial offers, from time to time, that shall be reflected in the confirmation letter sent to Client upon sign up. Accounts will be placed in default status if payment is not received within 5 days after the invoice due date. If payment is returned to MetroConnects unpaid, the customer is immediately in default and subject to a returned check charge of $35. Accounts unpaid 7 days after the due date of invoice will be subject to service interruption. Such interruption does not relieve the customer from the obligation to pay the quarterly charge or any new charges that may have been applied due to failure to comply with terms set forth in the Service Agreement. Accounts in default are subject to an interest charge of $1.00 or 1.5% per month on the outstanding balance, whichever is greater. If customer state law does not allow an interest rate of 1.5% per month, the maximum allowable rate for customer state will be charged. If customer defaults, they agree to pay reasonable expenses, including account reinstatement fees. To reinstate a suspended account a $50 reactivation fee will be automatically applied to the account balance per domain / hosting account. Client shall also be responsible for all attorney and collection fees arising from MetroConnects's efforts to collect any unpaid balance of Client's account(s), and MetroConnects may terminate Client's account immediately without further notice to Client.


3. Responsibilities And Rights Of MetroConnects

3.1 Means of Performance. MetroConnects shall provide Client with the MetroConnects hosting services, as described at hereto. MetroConnects has the right to control and direct the means, manner, and method by which the host services are performed.

3.2 Support. MetroConnects shall provide a reasonable level of technical support to Client via email or Web page for the term of this Agreement.

3.3 Other Work. MetroConnects has the right to perform and license products to others during the term of this Agreement. MetroConnects may elect to electronically monitor the host services and may disclose any content or records to satisfy any law, regulation, or other governmental request or to properly operate host services and protect its Clients. MetroConnects reserves the right to block any site hosted by MetroConnects that contains any content that MetroConnects deems in its sole discretion to be unacceptable or undesirable.


4. Responsibilities And Rights Of Client

4.1 Client. Client represents and warrants that (i) Client is at least eighteen (18) years of age, (ii) Client possesses the legal right and ability to enter into this Agreement, and (iii) the performance of Client's obligations and use of the Services by Client, its customers and users, will not violate any applicable laws, regulations or the rules and regulations or cause a breach of any agreement with any third parties or unreasonably interfere with other MetroConnects Clients' use of Services. Client assumes all risks related to processing of transactions related to electronic commerce. Client agrees to provide MetroConnects with accurate, complete and updated information required by the registration of the MetroConnects host service (Client Registration Data), including Client's legal name, address, telephone number(s), and applicable payment data (e.g., credit card number and expiration date). Client agrees to notify MetroConnects within thirty (30) days of any changes in Client's Registration Data.

4.2 Breach of Warranties. In the event of the breach of any of the foregoing warranties, in addition to any other remedies available at law or in equity, MetroConnects will have the right, in its sole discretion, to suspend or terminate immediately any Services.

4.3 Fees and Expenses. Client shall be responsible for payment of all costs, fees and expenses assessed by third parties in the course of being provided Services. Such costs include, but are not limited to, the fees required to register and maintain domain names, which is governed by a separate agreement between Client and a third-party domain name registrar.

4.4 Third-Party Software. Third-party software available through the Services may be governed by separate end user licenses. By using the Services and the third-party software, Client agrees to be bound by the terms of such end user licenses regarding the applicable third-party software. Client consents and authorizes MetroConnects to delegate the authorizations Client provides to MetroConnects to its third party service provider(s) as MetroConnects deems necessary or desirable to provide the applicable Services. Client agrees that the terms and conditions of this Agreement, including any of the other terms, conditions, warranty disclaimers and liability disclaimers incorporated into this Agreement, inure to the benefit of such third party service providers and such third party service providers are deemed to be third party beneficiaries of the Agreement, including any other terms, conditions, warranty disclaimers and liability disclaimers incorporated into this Agreement. Client also agrees that all reference to "MetroConnects" within this Agreement and any incorporated terms are also deemed to include, where applicable, MetroConnects's agents, such as the third party service providers.

4.5 Advertising, Solicitation, and Client Name Harvesting. Client may not use the Services to send unsolicited advertising, promotional materials, or other forms of solicitation to the MetroConnects clients or other Internet users unless Client receives the express permission of such individuals. Client may not use the means of unsolicited advertising to advertise a site hosted on the MetroConnects network. Client may not use the Services to collect or "harvest" user-names of MetroConnects clients or other Internet users without the expressed prior permission of the member. MetroConnects reserves the right to block or filter mass email solicitations sent from sites hosted on the MetroConnects network.

4.6 Management of Site. Client shall be solely responsible for all content available on or through its site, and shall at all times be subject to the terms of this Agreement, MetroConnects's then-standard Terms of Service ("TOS") and any generally applicable guidelines and service standards published by MetroConnects. Client warrants that its site hosted on the MetroConnects network (i) will conform to the MetroConnects TOS attached hereto as Exhibit A; (ii) will not infringe and will not contain any content that infringes on or violates any copyright, U.S. patent or any other third-party right; and (iii) will not contain any content which violates any applicable law, rule or regulation. MetroConnects shall have no obligations with respect to the content available on or through any site hosted on the MetroConnects network, including, but not limited to, any duty to review or monitor any such content. MetroConnects reserves the right to block any site that violates any of the above-stated terms, or which in MetroConnects's sole discretion, MetroConnects deems objectionable or offensive, or otherwise violates a law or MetroConnects policy, or, in the alternative, to terminate this Agreement in accordance with Section 7.3 herein.

4.7 Compliance Laws. Client agrees that it will use the Services only for lawful purposes and in accordance with this Agreement. Client will comply at all times with all applicable laws and regulations and the TOS, as updated by MetroConnects from time to time. The TOS are incorporated herein and made a part hereof by this reference. MetroConnects may change the TOS, with notice, which notice may be provided by posting such new TOS at the MetroConnects Site. Client may request a current copy of the TOS by sending or faxing a request to MetroConnects. Client agrees that it has received, read and understands the current version of the TOS.

4.8 Proprietary Rights. Unless otherwise specified, all work performed hereunder by MetroConnects, is the property of MetroConnects, and all title and interest therein shall vest in MetroConnects. To the extent that title to any such works may not, by operation of law, vest in MetroConnects all rights, title and interest therein are hereby irrevocably assigned to MetroConnects. All such materials shall belong exclusively to MetroConnects, and MetroConnects shall have the right to obtain and to hold in its own name, copyrights, trademarks, registrations, or such other protection as may be appropriate to the subject matter; and any extensions and renewals thereof. Client agrees to give MetroConnects and any person designated by MetroConnects such reasonable assistance, at MetroConnects's expense, as is required to perfect the rights defined in this paragraph.

4.9 Marketing Rights. Client agrees that MetroConnects may refer to Client, or Client's business in MetroConnects marketing materials, the MetroConnects website, and communication to MetroConnects's current and prospective clients. Client grants MetroConnects a limited license and permission to use any Client trade name and/or trademark for such, and only for such, purposes.


5. Limitations Of Liability, No Other Warranty And Disclaimer

5.1 Limitation. In the event that any limited guarantees are provided by MetroConnects, such limited guarantees are null and void if Client fails to follow MetroConnects's TOS and other policies or otherwise breaches this Agreement in any respect.

5.2 No Other Warranty. MetroConnects does not monitor or exercise control over the content of the information transmitted through its facilities. Use of the Services or any information that may be obtained there from is at Client's own risk. The Services are provided on an "as is" basis, and Client's use of the Services is at its own risk. Except as provided in the order form(s), MetroConnects does not make, and hereby disclaims, any and all other express and/or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement and title, and any warranties arising from a course of dealing, usage, or trade practice. MetroConnects does not represent or warrant that the Services will be uninterrupted, error-free, or completely secure.

5.3 Disclaimer of Actions Caused by and/or Under the Control of Third Parties. MetroConnects does not and cannot control the flow of information to or from MetroConnects's network and other portions of the Internet. Such flow depends in large part on the performance of the Internet services provided or controlled by third parties. At times, actions or inactions of such third parties may impair or disrupt Client's connections to the Internet (or portions thereof). MetroConnects cannot guarantee that such events will not occur. Accordingly, MetroConnects disclaims any and all liability resulting from or related to such events.


6. Indemnification

Client agrees to indemnify, defend and hold MetroConnects and its affiliates, agents, employees, and licensors (including the third party service providers) harmless from any and all claim, demand, loss, costs or expense, including attorneys' fees, made by any person arising out of Client's violation of this Agreement, State or Federal Securities laws or regulations, or any other person's rights including but not limited to infringement of any copyright or violation of any proprietary or privacy right.

Under no circumstances, including but not limited to a negligent act, will MetroConnects or its affiliates, agents, employees, or licensors (including third party service providers) be liable for any damages of any kind that result from the use of, or the inability to use, Services, even if any such party has been advised of the possibility of such damages.

In no event will MetroConnects or its third party service providers be liable to Client or any third Party for any tort, contract or any other liability arising in connection with the use of the Services, or reliance on any information or services provided by MetroConnects. MetroConnects and its third party service providers will under no circumstances be liable to Client and/or any third party, regardless of the form of action, for any loss of profits, goodwill, use, data or other intangible losses, or any direct, indirect, special, consequential, incidental or punitive damages whatsoever, even if MetroConnects or its third party service providers has been advised of the possibility of such damages, resulting from: (i) the use of the inability to use the Services; (ii) the timeliness, deletion, misdelivery, or failure to store any user date, communications or personalization settings; (iii) the cost of getting substitute goods and services resulting from any products, data, information or services purchases or obtained or messages received or transactions entered into, through or from the Services; (iv) statements or conduct of anyone on the Services; (vi) the use, inability to use, unauthorized use, performance or non-performance of any third party, even if the third party has been advised previously of the possibility of such damages; or (vii) any other matter relating to the Services. Client agrees that Client will not in any way hold MetroConnects responsible for any selection or retention of, or the acts or omissions of, third parties (including third party service providers) in connection with the Client Services.

Because some states prohibit the limitation of liability for consequential or incidental damages, in such states the limitation of liability only with respect to consequential or incidental damages may not apply to Client, and the respective liability of MetroConnects and its third party service providers, employees, distributors and agents is limited to the greatest extent allowable under applicable law in those states.

In the event that a court or arbitration panel, as the case may be, should hold that the limitations of liability or remedies available as set forth in this Agreement, or any portions thereof, are unenforceable for any reason, or that any of Client's remedies under this Agreement fail, then Client expressly agrees that under no circumstances will the total, aggregate liability of MetroConnects and its third party service providers, employees, distributors, agents or affiliates, to Client or any party claiming by or through Client for any cause whatsoever exceed $100 (U.S.), regardless of the form of action and whether in contract, statute, tort or otherwise.


7. Termination

7.1 The customer shall provide a billing address and any other information necessary for MetroConnects to maintain hosting and registration services (if applicable). Any information not provided at sign-up will be requested by MetroConnects and provided by the customer.

Billing for MetroConnects's service will commence when the managed hosting service is created. All managed hosting is pre-paid and invoiced quarterly in advance and shall be referenced throughout this document as Billing Period. Payment is due by the due date specified and posted on the invoice for the quarterly billing period of service. All quarterly services are automatically renewed every quarter.  Termination of MetroConnects Managed Hosting Services requires a 30-day advance notification prior to the due date of the next Billing Period.  Notifications can be made via phone, e-mail or postal mail. If a customer chooses to activate their domain name through MetroConnects, their domain name registration will expire when their hosting services terminates. MetroConnects reserves the right to change the rates by notifying customers 60 days in advance of the effective date of the change.

Without Cause. This Agreement may be terminated by either party at any time during any Renewal Term for any or no reason upon either party giving to the other no less than thirty (30) days' prior written notice of termination. No matter which party terminates the Agreement pursuant to this Section 7.1, any and all payment obligations of Client under this Agreement for Service(s) provided through the date of termination will immediately become due, and Client shall be required to prepay for any portion of the Services that have not been paid for and are to be rendered during such thirty (30) day period.

7.2 For Cause. In addition to any other rights it may have under this Agreement or applicable law, MetroConnects may immediately terminate this Agreement or suspend service, effective without notice, in the event of (i) a default in payment, or (ii) Client's breach or failure to comply with the TOS or other policies of MetroConnects. Client may terminate this Agreement if MetroConnects breaches any material term or written notice of same. If this Agreement is terminated by MetroConnects under this Section 7.2, all balance of the then current term shall immediately become due and payable. In addition to the foregoing, MetroConnects reserves the right to prohibit any conduct or to remove any materials or content in violation of the TOS or which MetroConnects believes in its sole discretion to be illegal or potentially harmful to others or may expose MetroConnects to harm or liability.

7.3 No Liability for Termination. Neither party will be liable to the other for any termination or expiration of any Services of this Agreement in accordance with its terms.

7.4 Survival. The following provisions will survive any expiration or termination of the Agreement: Section 4, 5, 6, 7, and 8.

7.5 IP Address. Upon expiration, cancellation or termination of this Agreement, Client shall relinquish any Internet protocol ("IP") numbers, address or address blocks assigned to Client by MetroConnects or its network services supplier (but not the URL or top level domain connected therewith). MetroConnects reserves, in its sole discretion, the right to change or remove any and all such IP numbers, addresses or address blocks.


8. General

8.1 Assignment. Client may not assign this Agreement or any of Client's rights or obligations hereunder without the prior written consent of MetroConnects, and any such attempted assignment shall be void. This Agreement shall be binding upon the parties' respective successors and permitted assigns.

8.2 Notices. Any notices or communication under this Agreement shall be in writing and shall be deemed delivered to the party receiving such communication at the address specified below (1) on the delivery date if delivered personally to the party, or a representative of the party; (2) one business day after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, whether or not received, if sent by US mail, return receipt requested; (4) on the delivery date if transmitted by confirmed facsimile.

If to MetroConnects:


Rochester, MN 55901 USA

If to Client:

To Client address provided at account set-up.

8.3 Governing Law. This Agreement, and all future agreements Client may enter into with MetroConnects, unless otherwise indicated on such other agreement, will be governed by the laws of the State of Minnesota, without regard to conflicts of law principles thereof. This is the case regardless of whether you reside or transact business with MetroConnects in Minnesota or elsewhere. Unless a dispute would be governed by an applicable arbitration clause, Client agrees to submit to the personal and exclusive jurisdiction of the courts located within the County of Olmsted, Minnesota. If any part of the Agreement is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

8.4 Modifications. No modifications, amendment, supplement to or waiver of this Agreement or any exhibit hereunder, or any of their provisions shall be binding upon the parties hereto unless made in writing and duly signed by both parties.

8.5 Waiver. A failure of either party to exercise any right provided for herein shall not be deemed to be a waiver of any right hereunder.

8.6 Severability. In the event any one or more of the provisions of the Agreement or any exhibit is invalid or otherwise unenforceable, the enforceability of remaining provisions shall be unimpaired.

8.7 Force Majeure. MetroConnects and its affiliates, agents, employees, or licensors (including third party service providers) shall not be liable for failure to perform any obligation under this Agreement if such failure is caused by the occurrence of any contingency beyond the reasonable control of such party, including without limitation, fire, flood, strike, and other industrial disturbance, failure to transport, accident, ware, riot, insurrection, act of God or order of governmental agency. Performance shall be resumed as soon as possible after cessation of such cause. However, if such inability to perform continues for fifteen (15) days, the other party may terminate this Agreement without penalty and without further notice.

8.8 Independent Contractors. The parties to this Agreement are independent contractors. Neither party is an agent, representative, or partner of the other party. Neither party shall have any right, power or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other party. This Agreement shall not be interpreted or construed to create an association, agency, joint venture or partnership between the parties or to impose any liability attributable to such a relationship upon either party.

8.9 Terms of Services. Client agrees to be bound by MetroConnects's TOS for all Services and products used by Client. The current TOS can be found on MetroConnects's website at Should Client disagree with any updates to MetroConnects's TOS, it is Client's responsibility to notify MetroConnects of Client's desire to terminate their Services immediately.



8.11 Entire Agreement. This Agreement, and the exhibits reference herein, sets forth the entire agreement, and supersedes any and all prior agreements of the parties with respect to the transactions set forth herein. Neither party shall be bound by, and each party specifically objects to, any term, conditions or other provisions which are different from or in which is proffered by the other party in any correspondence or other document, unless the party to be bound thereby specifically agrees to such provision in writing.

8.12 No Party Deemed Drafter. In the event that any provision hereof is construed by a court of law or equity or an arbitrator, no provision herein shall be construed more harshly against either party as drafter.


Exibit A: MetroConnects Hosting Terms Of Service (TOS)

MetroConnects's current Terms of Service are available at the following URL:



Any questions regarding this agreement should be sent to MetroConnects's sales department via our support department, prior to signing up for service.

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If you have any questions about these Terms, please contact us.

123 12th Ave NW
55901 Minnesota 
United States